Cancellation and Refund Policy
By placing an order with us, you consent to be bound by the following Cancellation and Refund Policy. It is ideal for you to peruse it before placing an order with us. ElectraFox adheres to ethical standards and fairness in the assessment of all refund and cancellation requests.
Customer satisfaction is our priority, and We want to make the process of refund and cancellation as seamless and hassle-free as placing an order with us!
We start to work on your order as soon as the payment is received.
- If you need to cancel your order with us for any reason, notify us immediately through email, phone, or chat. In the unlikely case, we haven’t started to work on your order. We will be happy to refund 100% of the order value.
- Once we begin working on your order we are unable to accept cancellation requests or issue refunds.
Refund and Revision Policy
There are an amount of revisions included in each package, they are used as needed. Unused revisions can not be refunded
We understand our clientele’s need for a faster service delivery.
We offer an expedited service i.e. fast delivery with an additional charge (Rush fee/ expedited fee). When it comes to rush orders, time is of the essence, expedited orders are of high priority as we put our best resources on the job to meet the deadline, hence the expedite fee.
In the unlikely event of a quality issue on your order, we will make every reasonable effort to revise our work to your satisfaction.
A Request for Order Cancellation / Request for Refund can be initiated by reaching out to our customer service manager through email, phone or chat. Please cite your order ID in all communications with our team to cut down on delays in accepting your request.
Every Refund Request is reviewed by our customer service manager, in case quality issues with the delivered files are found, we immediately rectify errors and deliver the revised file to you.
If a refund requested is granted, refunds usually take from 10 to 14 business days to revert to the original mode of payment.
All refund requests are handled on a case by case basis.
Limitation of Liability
ElectraFox accepts no legal liability and indemnity arising from, related and connected to correctness and reliability of the material which is processed through or by ElectraFox.